Privacy Policy

1. Introduction

Miami Flow Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services and website.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Company information and business details
• Payment and billing information
• Account credentials and preferences
• Communication records and support interactions

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and tracking technologies
• Log files and system performance data

Business Data

• Customer data you provide for automation purposes
• Workflow configurations and settings
• Integration data from third-party platforms
• Performance metrics and analytics

3. How We Use Your Information

We use your information to:

• Provide and maintain our automation services
• Process payments and manage your account
• Communicate with you about services and support
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors (Stripe)
• Cloud hosting providers (Vercel, Supabase)
• Email service providers (Resend)
• Analytics providers
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure hosting infrastructure
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Duration of service plus 7 years for tax purposes
• Payment records: 7 years as required by law
• Support communications: 3 years
• Analytics data: 2 years
• Marketing data: Until you opt out or 3 years of inactivity

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request a copy of your personal information and data portability.

Correction and Updates

You can update your account information at any time or request corrections.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Opt-out

You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Enable security features
• Support customer service interactions

You can control cookies through your browser settings, but some features may not function properly if disabled.

9. Third-Party Integrations

Our services may integrate with third-party platforms (such as CRM systems, email providers, and social media platforms). These integrations are governed by the respective third-party privacy policies. We recommend reviewing their privacy practices before connecting your accounts.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.